This Privacy Statement governs and applies to anyone accessing or using the websites located at www.almuznah.com, our mobile application(s), blog(s), and any other website(s) (hereafter the “Site”) owned and/or operated by AL Muznah. AL Muznah respects your right to privacy. This policy summarizes the personally identifiable information we may collect and how we use it. It also explains other important topics relating to your privacy.

AL Muznah only collects personally identifiable information, such as name, title, company name, address, telephone number, or email address, that you voluntarily provide through our website or email correspondence. Our host web server tracks and collects general information about visits to our Site. Although IP addresses are logged to track a user's session, the user remains anonymous. We analyze this data for trends and statistics, such as which pages are visited, time spent, visitor domain names, and geographic origin of requests. We do not link IP addresses to personally identifiable information. We also request and collect personal information at various points, such as when you make a purchase, contact us through social media, leave a review, participate in events or promotions, contact our support team, or submit user-generated content. These are the main ways we collect information, but we may add more channels in the future. The type of information collected will vary depending on the interaction.

We receive and store any information you knowingly provide, including but not limited to: Full Name, Email Address, Phone Number, Shipping Address, Billing Information, Username & Password for your AL Muznah account, Record of your orders, purchase history, shopping behaviour and preferences, Information shared through your interactions on social media, Any other information submitted directly by you or through third parties.

AL Muznah offers a variety of products and services and aims to provide the best customer experience. We use your information for internal purposes such as tracking orders, understanding customer preferences, and analyzing trends and statistics. Collecting certain personal information allows us to improve our services and meet your needs effectively.

All personal information we collect requires your consent, such as creating an account, making a purchase, subscribing to offers, or participating in promotions. We may request your consent for marketing purposes or improved product experience. Unless stated otherwise, your information is used only for managing and enhancing our business relationship with you. By communicating with AL Muznah, including email or online forms, you consent to the collection of the information you provide.

Depending on your activity, we may retain records for business, legal, or customer service purposes. We hold personal information for internal accounting and administration, sending account-related information (including statements), responding to inquiries, enhancing customer service and product offerings, processing promotions, contests, and offers, managing sales records, sharing information about products, services, and offers, and website analysis. We may require external organizations to provide certain services, such as shipping or contest management. We ensure they comply with our privacy policies.

Whether you interact with us in person, by phone, online, or through other means, we take reasonable steps to secure your information through secure computer storage, hard copy files, and other secure methods. We protect the information from misuse, loss, unauthorized access, modification, or disclosure.

AL Muznah does not share users’ personal information with unaffiliated third parties for their promotional purposes. We use third-party service providers, such as payment processors and shipping partners, to complete transactions. These third parties have limited access to your information and cannot use it for promotional purposes. We use advanced security technology to protect your information during checkout. While we follow best practices, we cannot guarantee absolute security of personal information. In the event of any security breach, we will take necessary steps to inform you so you can protect yourself.

We do not disclose personal information unless required by law, judicial processes, or government investigations. We may disclose information to service providers, law enforcement, or government agencies if formally requested, for example, through a subpoena or court order. In the event of a sale, merger, asset transfer, dissolution, or bankruptcy of AL Muznah, your personal information may be transferred to a new owner. Any such transfer will be communicated on our website’s homepage.

You have the right to access your personal information held by us. Upon verifying your identity, we will provide the details within a reasonable time. If you find any information inaccurate or outdated, we will promptly update it upon your request.

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before sharing personal information.

Any information or content you voluntarily share publicly on our Site, such as reviews, comments, or social media posts, becomes publicly accessible and may be used by others. AL Muznah is not responsible for personal information you choose to share in these forums.

Our Site is intended for users aged 13 and above. If you are under 13, you may not submit personal information. Any unintentionally collected information from minors under 13 will be deleted upon discovery without verified parental consent.

By using this Site, you consent to the collection and use of your information as described above. AL Muznah reserves the right to modify this Privacy Policy at any time. Any changes will be updated immediately on this page.

We welcome your questions, comments, and concerns. You can reach us at: almuznahfashion@gmail.com